Shipping & Returns
We unfortunately do not accept returns or issue refunds. If there is a defect with the order, we will offer a replacement (same product) if the defect is reported via email to firstname.lastname@example.org within 5 days. If the product you ordered is not available in stock we can offer a replacement or credit in our store. Once you have clicked on the "complete order" button on the website, unfortunately it is not possible to edit or cancel your order. In case you need to change some parameters, like addresses, etc., please contact via email as soon as possible. To make any changes you have 1 day since the day the order was made.
Personalized orders do not have any kind of exchange/refund option. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. In such case if its confirmed that the package its lost we will send you the same product ordered if still available or another product with the same price range to a different address.
Covers Your Way will work to review replacement requests only if:
(a) A product is damaged without any use. The damage has to be visible not small. We don't consider damage if the design is perfect and the product can still be used as normal. Some details on the product can be result of the work on it and are not considered damage.
(b) Covers Your Way receives a submitted complaint of any damage via email within 5 days from the day the product was delivered to the customer. The customer has to resend the damaged product to our address and when evidence is clear we would send the same product without any damage back to the customer. Very important, the customer has pay the shipping fee to resend the "damaged" item.
SHIPPING INFO: Please read carefully. Shipping time could take from 2-5 business days for ground shipping since the order is sended.
Every order production time could take from 7-14 business days since the order is placed on the website. Because of COVID-19 pandemic production time could take from 14-30 business days.
When your order is shipped, you will receive a tracking number via email or direct message so you can track your package. Please note that sometimes USPS does not scan packages or update their tracking so some tracking numbers may not give/have any updated information. If address is incorrect and package is returned the customer will be charged for the second shipping. It is the customer responsibility to use the right address.
Regarding the COVID-19 pandemic, if you want to cancel your order because of extended production and extended shipping time, we are going to refund only the 50% of the total purchase. We understand there is plenty warning descriptions in the products regarding this issues and there should not be any question about it.